Sales Support Superstar
Trade · Auckland CBD, Auckland (Hybrid), New Zealand · Full-Time · $25/hr
Do you like helping customers feel sure and looked after? This Sales Support Superstar job in Auckland CBD (hybrid) is all about building customer confidence from start to finish.
You will do more than handle sales leads. You make sure each customer's needs are clearly understood, their details are handled correctly, and the solutions agreed with them are carried through to completion. You work with coaches and operations teams and act as a trusted link between customers and the business.
Good communication, care with details, and skill in checking and coordinating customer needs are key. The role suits someone who builds relationships, takes ownership, speaks with confidence and knows why accuracy matters with customer information and referrals.
Key Responsibilities
- Act as the go-between that customers, coaches and internal teams can rely on
- Pick up the customer needs raised in coaching conversations and carry them through
- Contact customers directly to confirm details and move agreed solutions forward
- Record, check and act on every customer opportunity accurately
- Coordinate referrals across the business from first spotting them to the finish, and chase leads so they progress on time
- Earn customer trust with open, consistent and professional communication, keeping strong relationships with customers and internal stakeholders and showing the organisation in a good light
- Notice missing or unclear information and organise the right follow-up
- Pass customer requirements accurately to the teams that need them
- Keep track of open actions, own the follow-through, and use good judgement to fix customer concerns and process problems
- Keep records accurate in the relevant systems and tools, even while juggling competing priorities
- Help build a collaborative team that delivers customer outcomes people trust
Requirements & Eligibility
- You have previous experience in sales, customer service, client support or a similar role facing customers
- Your verbal and written communication skills are strong
- You can establish credibility, build lasting customer relationships and talk with customers directly and professionally
- You pay strong attention to detail with customer information, and can verify requirements and make sure follow-through is accurate
- Your organisation and time management are excellent, and you can handle multiple priorities and stakeholders
- You take a proactive, accountable approach to customer service, with a positive, customer-first mindset
- You stay resilient and adaptable when things move fast
- You are confident with technology and with learning new systems
- Your problem-solving and critical-thinking skills are strong
- You work well together with others as part of a wider team
- You are reliable, professional and committed to accurate customer outcomes
- Sponsorship is available for suitable overseas candidates who meet the role requirements and the applicable visa criteria
Apply: jobs@jobsabroad.id · WhatsApp