HMC Technician
Trade · Auckland CBD, Auckland, New Zealand · Full-Time · $25/hr
Do you have ICT experience and enjoy fixing technical problems? This is a verified permanent, full-time job for a Hybrid Multi-Cloud Technician. You will join a technology environment that is connected across New Zealand and supports large-scale digital services.
The role suits an ICT professional who likes solving problems, keeping systems reliable and learning new technologies. It is not only about sponsorship. You get a clear role, real professional duties and the chance to build useful New Zealand work experience in an advanced digital services environment.
You will help run and improve hybrid-cloud services with technical specialists, internal teams and outside technology partners. Tip: prepare an English CV that lists the systems and tools you have supported.
Key Responsibilities
- Give daily technical support across hybrid and multi-cloud technology
- Find the cause of technical incidents and service requests, investigate them and fix them
- Look after technology systems and finish planned operational support tasks
- Watch for issues and use the set processes to get services working again quickly
- Log and manage incidents in service management tools such as ServiceNow
- Help senior specialists with troubleshooting and technical investigations, and pass complex problems and operational risks to the right people
- Help put new technology solutions in place, including technical planning, system changes, project delivery, testing and rollout
- Suggest ways to improve reliability, efficiency and the user experience, and support continuous improvement and new technology
- Work with internal teams and outside vendors to coordinate technical fixes
- Keep technical documents, records and service information up to date, and follow the organisation's standards for security, compliance, risk and technology operations
- Support digital technology projects that are coordinated across the country
- Join an on-call roster for critical technical support when required, always with a professional, team-minded and service-focused attitude
Requirements & Eligibility
- Minimum 2 years of professional experience in ICT technical support or a similar technology role
- Hands-on experience supporting IT services and routine technology operations, with practical experience in troubleshooting and solving incidents
- Experience with IT service management systems, preferably ServiceNow
- Understands structured service management and the steps for handling incidents
- Some exposure to technology implementation, deployment or system change work
- Relevant tertiary qualification in IT, Computer Science or a related discipline
- Relevant industry certification such as ITIL or Service Management is advantageous
- Strong analytical thinking and technical problem-solving
- Communicates well with technical teams, users, vendors and stakeholders, and works well with others in a team
- Shows interest in learning new technologies
- Can work independently and knows when complex matters need to be escalated
- Organised and proactive, with a strong commitment to reliable technology services, professional integrity, security and compliance
- Willing to be part of an on-call roster
- Able to satisfy relevant New Zealand employment and visa requirements; sponsorship available for suitably qualified international candidates
Apply: jobs@jobsabroad.id · WhatsApp